Health-and-Safety Charter of Commitment – Louvre Hotels Group


Last update on 30 July 2020

Health-and-Safety Charter of Commitment – Louvre Hotels Group

Updated on 28 July 2020

Health-and-Safety Charter of Commitment

Because your well-being and safety are our top priorities, we at Louvre Hotels Group have drawn up a specific Charter of Commitment for all our hotels.

We are going one Health & Safety step further by monitoring every single new sanitary protocol implemented in all our hotels: 100% of our hotels  will be audited between July and September to ensure that both our staff and customers have fully adopted the new health & safety measures and barrier gestures as part of their daily routine. These audits will be carried out by our partners Merieux NutriSciences-France and NSF International, whose experts are dedicated to protecting the health and safety of consumers. In addition, Louvre Hotels Group's 800 hotels in France comply with the “Notre établissement s’engage” protocol established during the last Inter-ministerial Tourism Committee, as part of the collective health & safety reassurance effort instigated by the French government.

OUR MAIN PRIORITY IS TO WELCOME YOU IN A SAFE ENVIRONMENT

Because your well-being and safety are our top priorities, we at Louvre Hotels Group have drawn up a specific Charter of Commitment for all our hotels.

OUR MAIN PRIORITY IS TO WELCOME YOU IN A SAFE ENVIRONMENT

The hygiene protocols in our hotels have been reinforced to guarantee a safe environment for you and our staff.

Our teams are trained and monitored on a regular basis

  • A contact person has been appointed in every hotel to oversee the implementation of protective measures, staff training, and compliance with safety guidelines;
  • All our staff members are kept updated, specifically trained, and regularly assessed on all new procedures;
  • Adequate display of safety guidelines and barrier gestures for our staff;
  • Reinforced cleaning and sanitizing procedures for the rooms and communal areas, several times a day (in particular: lift buttons every 2 hours, door handles, seats, tables, switches, floors, etc.);
  • Removal of all non-essential objects in the rooms and communal areas (decorative cushions, plaids, pens, hospitality trays, etc.)

Facilities: safety comes first (non-exhaustive list)

The seminar rooms (respecting the instructions of 4m² per person), as well as the dining rooms, are starting to reopen in our establishments and an adapted catering offer is available in all our hotels.

Pools and spas are now open in certain hotels, when conditions allow.

Do not hesitate to contact your hotel directly to find out about the measures and services in place.

  • Before you arrive
    • We contact you to check your arrival time to ensure a smooth check-in and -out process,
    • As much as possible, we leave an interval of at least 24 hours between departures and arrivals of guests in any given room,
    • All keys/cards are thoroughly disinfected after every use,
    • The linen is washed and disinfected, along with every laundry area.

  • When you arrive
    • You will find hydroalcoholic gel dispensers at your disposal,
    • All our receptionists are wearing facemasks; they have hydroalcoholic gel dispensers and disinfecting wipes at hand to keep their workspace perfectly clean at all times; their workstations may also have been equipped with plastic protective screens or they wear plastic visors,
    • Lines of tape on the reception floor maintain a social distancing of 1.5 metre;
    • To keep contacts to a minimum, you can:
    • Pay for your stay by credit card (preferably); all credit card terminals are thoroughly cleaned before/after each use,
    • Order breakfast and dinner to take away, or to be delivered to your room for 4* & 5* hotels only (filmed for hygiene purposes).

  • Throughout your stay
    • Updated health and safety guidelines on display in the rooms and communal areas,
    • Traffic flow maps compliant with social distancing measures at your disposal (wherever possible),
    • Seating area at reception rearranged in compliance with the recommended 1.5-metre social distancing protocol,
    • Implementation of strict room cleaning and sanitizing protocols in compliance with health and safety procedures, using specific products as recommended (disinfection, frequent and thorough hand washing for our staff, step-by-step cleaning instructions, etc.),
    • Reinforced safety measures in all catering areas for breakfast / dinner room-service and takeaway, in particular:
    • All catering staff must wear a facemask,
    • All catering staff must wash their hands every 30 minutes with antibacterial soap,
    • Strict disinfection and sanitization measures (e.g. daily disinfection of drains and pipes),
    • Enforcement of 1-metre social distancing measures,
    • For security reasons and for your health protection, room cleaning is not guaranteed in the case of a stay of several nights in our 1 to 3* hotels. It could be done on demand in our 4 & 5* hotels by following a strict sanitary process.

  • When you leave
    • A basket or other container will be at your disposal to deposit your key/card (disinfected before and after each use).
    • Your invoice will be sent to you by email.

All the above health and safety measures are also listed here.

YOU CAN CHOOSE TO POSTPONE OR CANCEL YOUR STAY

This Cancellation Policy shall apply to Individual Reservations**, and shall supersede and replace all prior versions.

 

Updated on 30 June 2020

 

- For new reservations and stays with future arrival dates:

 

Flexible rates:

 

All new reservations made between April 1 and September 15 2020 (regardless of the period of stay) in all countries and all Louvre Hotels Group hotels* may be postponed (1) or cancelled without charge up to 24 hours prior to arrival.

 

Non-flexible rates (non-refundable, non-modifiable)

 

All reservations made between April 1 and June 30 2020 (regardless of the period of stay) in all countries and all Louvre Hotels Group hotels* may be postponed (1) or cancelled without charge up to 24 hours prior to arrival.

All new reservations made between July 1 and September 15 2020 for a stay until September 15  (end of stay) in all countries and all Louvre Hotels Group hotels* may be postponed (1)  to a later date until 30 May 2021 without charge or are eligible for a voucher (2) in lieu of a refund, for the full value of their reservation, in the same hotel.

 

Our normal cancellation policy applies to all reservations made after September 15 2020, regardless of the period of stay.

 

- Specific Conditions:

 

In areas subject to travel restrictions

The measures in force in each country shall replace the aforementioned global trade policy.

For hotels in France:

For any booking cancelled from 1 March 2020 and prior to 15 September 2020, customers shall be eligible for a voucher (2) in lieu of a refund, for the full value of their reservation, to be used within 18 months of issuance (Memorandum Order No. 2020-315 of 25 March 2020).

These measures may apply to bookings made through travel agencies, online booking platforms, or any other third-party channel.

We strongly recommend that our hotels redirect any such modification or cancellation request to the relevant travel agency, booking platform, or third-party channel.

*Exceptions and/or restrictions to this cancellation policy may apply to certain hotels and in certain countries, at the discretion of the said hotels. Please contact your hotel directly to check the applicable conditions.

**as defined in our General Terms and Conditions

(1) Existing reservations may be modified subject to availability; the new period of stay may incur a price change.

(2) Please contact the hotel directly to cancel your booking and receive a voucher.

Your Safety: Our Priority
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