Health-and-Safety Charter of Commitment – Louvre Hotels Group


Last update on 11 May 2020

Health-and-Safety Charter of Commitment – Louvre Hotels Group

Updated on 27 April 2020

Health-and-Safety Charter of Commitment

Because your well-being and safety are our top priorities, we at Louvre Hotels Group have drawn up a specific Charter of Commitment for all our hotels.

OUR MAIN PRIORITY IS TO WELCOME YOU IN A SAFE ENVIRONMENT

Since the outbreak of the pandemic, we have implemented a number of preventive measures. Louvre Hotels Group has put in place a specific training programme for all staff to ensure full compliance with the recommendations of the World Health Organization, the Government, and Regional Health Agencies.

 

The hygiene protocols in our hotels have been reinforced to guarantee a safe environment for you and our staff.

 

Our teams are trained and monitored on a regular basis

·        

A contact person has been appointed in every hotel to oversee the implementation of protective measures, staff training, and compliance with safety guidelines;

·        

All our staff members are kept updated, specifically trained, and regularly assessed on all new procedures;

·        

Adequate display of safety guidelines and barrier gestures for our staff;

·        

Reinforced cleaning and sanitizing procedures for the rooms and communal areas, several times a day (in particular: lift buttons every 2 hours, door handles, seats, tables, switches, floors, etc.);

·        

Removal of all non-essential objects in the rooms and communal areas (decorative cushions, plaids, pens, hospitality trays, etc.)

 

Facilities: safety comes first (non-exhaustive list)

Our dining rooms, seminar rooms, swimming pools, and spas are closed until further notice from the health authorities.

Specific reinforced regulations may apply in certain countries in order to comply with local legislation.

Do not hesitate to contact your hotel directly to find out about the measures and services in place.

 

 

·        

Before you arrive

o  

We contact you to check your arrival time to ensure a smooth check-in and -out process,

o  

We air out every room for a minimum of 2 hours a day,

o  

As much as possible, we leave an interval of at least 24 hours between departures and arrivals of guests in any given room,

o  

All keys/cards are thoroughly disinfected after every use,

o  

The linen is washed and disinfected, along with every laundry area.

 

·        

When you arrive

o  

You will find hydroalcoholic gel dispensers at your disposal,

o  

All our receptionists are wearing facemasks; they have hydroalcoholic gel dispensers and disinfecting wipes at hand to keep their workspace perfectly clean at all times; their workstations may also have been equipped with plastic protective screens or they wear plastic visors,

o  

Lines of tape on the reception floor maintain a social distancing of 1.5 metre;

o  

To keep contacts to a minimum, you can:

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Pay for your stay by credit card (preferably); all credit card terminals are thoroughly cleaned before/after each use,

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Order breakfast and dinner to take away, or to be delivered to your room (filmed for hygiene purposes).

 

·        

Throughout your stay

o  

Updated health and safety guidelines on display in the rooms and communal areas,

o  

Traffic flow maps compliant with social distancing measures at your disposal (wherever possible),

o  

Seating area at reception rearranged in compliance with the recommended 1.5-metre social distancing protocol,

o  

Implementation of strict room cleaning and sanitizing protocols in compliance with health and safety procedures, using specific products as recommended (disinfection, frequent and thorough hand washing for our staff, step-by-step cleaning instructions, etc.),

o  

Reinforced safety measures in all catering areas for breakfast / dinner room-service and takeaway, in particular:

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All catering staff must wear a facemask,

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All catering staff must wash their hands every 30 minutes with antibacterial soap,

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Strict disinfection and sanitization measures (e.g. daily disinfection of drains and pipes),

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Enforcement of 1.5-metre social distancing measures,

o  

For security reasons and for your health protection, room cleaning is not guaranteed in the case of a stay of several nights.

 

 

·        

When you leave

o  

A basket or other container will be at your disposal to deposit your key/card (disinfected before and after each use).

o  

Your invoice will be sent to you by email.

All the above health and safety measures are also listed here.

YOU CAN CHOOSE TO POSTPONE OR CANCEL YOUR STAY

1.     

For reservations until 31 March 2020:

a.     

For reservations confirmed before 14 March 2020: all non-cancellable, non-modifiable & non-refundable bookings may now be postponed (1) to a later date until 30 May 2021 without charge or be refunded in full (please contact the hotel directly).

b.     

For reservations confirmed after 14 March 2020, all non-cancellable, non-modifiable & non-refundable bookings may now be postponed (1) to a later date until 30 May 2021 without charge (please contact the hotel directly).

 

2.     

For reservations between 1 April and 30 June 2020:

All bookings made between 1 April and 30 June 2020 in all countries and all LHG hotels may be modified (1) or cancelled without charge up to 24 hours prior to arrival. Guests with existing non-cancellable, non-modifiable & non-refundable bookings may now benefit from the aforementioned updated Terms & Conditions for all future reservations.

 

Hotels in Travel-restricted Areas

Country-specific measures and regulations shall override the aforementioned Terms & Conditions of Sale.

 

Hotels in France

As an exception to the above Terms & Conditions of Sale, for any booking cancellation due to the COVID-19 pandemic from 1 March 2020 and prior to 15 September 2020, customers will be eligible for a voucher (2) in lieu of a refund for the full value of their reservation to be used within 18 months of issuance. In the event that the said voucher is not used within 18 months of issuance, or in the event of partial use of same, customers may be refunded in full, or on a pro-rata basis in the event of partial use, free of charge (Memorandum Order No. 2020-315 of 25 March 2020).

 

These derogations may apply to bookings made through travel agencies, online booking platforms, or any other third-party website.

 

 

Take good care of yourselves and your loved ones.

1)      

Existing reservations may be modified subject to availability; the new period of stay may incur a price change.

2)      

Please contact the hotel directly to cancel your booking and receive a voucher.