Terms and conditions of reservation and payment (for individuals)


Use of the present website implies full adherence to our Terms and Conditions. By using this website, you certify being legally capable and of age, and guarantee that the information you provide is true and correct. Any misuse or fraudulent use in your own name or on behalf of a third Party may deprive you of access to our services or entail financial liability on your part. The present Terms and Conditions apply to any use of our website as well as to any booking or payment made on this website for a stay in one of the budget hotels affiliated to LOUVRE HOTELS GROUP in Europe (Première Classe, Campanile, Kyriad, Kyriad Prestige). The offers and Terms & Conditions displayed are valid on the day they are consulted. They are periodically updated; nevertheless any reservation made will be honoured on the day of the stay in the conditions indicated. No same-day bookings or purchases may be made after 21:00 (local time at the hotel) for Campanile, Kyriad and Kyriad Prestige hotels or 21:00 (local time at the hotel) for Première Classe hotels. To make a same-day booking after these times, please contact the hotel directly (see the “Hotel Guide” page). Room reservation is from 2pm to midday (local time). Première Classe hotels are accessible 24h thanks to automatic credit card payment system (make sure you have your credit card and your reservation number where applicable). Please pay attention as many hotels close at 9pm (local time). A later arrival may be possible, please check directly with the hotel.

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Each time you book a room you will be given a reservation number which can be used, if necessary, to cancel your reservation (please note: rooms paid online cannot be cancelled, amended or refunded). To book a room via internet, you must provide your credit or debit card details to secure your reservation. You will pay for your room at the end of your stay, unless you do not arrive at the hotel and have not cancelled your reservation before 6 pm on the first day of your stay. If such is the case, a cancellation charge equivalent to one night’s accommodation will be debited from your card. The majority of our hotels accept the following means of payment, in addition to cash: Visa, American Express, Mastercard, Diner’s club, Maestro, Eurocard. Some hotels also accept the following means of payment: Carte Aurore, Japan Credit Bureau, Chèques Vacances vouchers, Cadhoc vouchers, Tir Groupé vouchers, 3 Suisses vouchers. Please contact individual hotels directly for more details.

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Cancellation conditions

Except for offers where reservation can be neither cancelled nor modified, and in case of on-line payment, any cancellation can be made on the day of arrival on our website, through our Booking Office or directly with the hotel before 6pm (local time). A cancellation number will be delivered to you.

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Rates on our website are in euros or in the local currency where applicable. They are inclusive of taxes, to the exclusion of a local tax which may be charged on behalf of the municipality. We may modify our rates at any time. This does not apply to already made reservations, save where applicable taxes are modified by law.

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Special offers

Our website may display special offers for which neither cancellation nor modification is possible. You are informed that under section L121-20-4 of the French Consumer Code, you do not have the benefit of withdrawal provided for by article L121-20-4.

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On-line payment

Our website displays a number of offers, relating to hotels located in France, for which only on-line payment is available. PAY ATTENTION: in such case, no modification, cancellation or reimbursement is possible. The amount of the whole stay will be charged on your credit card. Under article 121-21-8 of the French Consumer Code, the right of withdrawal provided for by article 121-21 does not apply. Payment on-line is made by credit card (Visa, Mastercard or Eurocard) and through a secure payment system. You will be asked your credit card number, its expiry date and the three digit code on the back of your card. Any irregular, inefficient, fraudulent or incomplete payment on the part of the customer will entail cancellation of the reservation to the expense of the client, without prejudice to any civil or criminal action. Any transaction follows the following stages: • you indicate the criteria of your request • we present you with one or more offers • you choose the offer which suits you • details and price of your order appear • you check and correct if needed • you confirm your order after having acknowledged our Terms and Conditions • you proceed with the secured on-line payment • a detailed confirmation of your order is displayed on the screen (to be printed and kept) • you receive, within one hour, a detailed confirmation of your order at the e-mail address you gave us. The reservation is final only after your credit card is effectively debited and your receive confirmation of your order. The confirmation is considered to represent the agreement between the Parties. The client is encouraged to exercise due diligence in the submission of any claim to ensure that it is dealt with under the best possible conditions.

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Our hotels accept pets weighing up to 10 kg, one animal per room*. Please note that some hotels may charge an additional fee for pets. You are invited to contact individual hotels for more details.  To comply with health code regulations, pets are not allowed in the restaurant or breakfast area during meal times.

*depending on availability of pet-friendly rooms.

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Any information request or claim must be sent to the relevant hotel or to Louvre Hotels Group’s Customer Relations Department (Tour Voltaire 1 place des Degrés 92800 PUTEAUX - France), which shall mediate between the Parties. We would like to bring your attention to the fact that the hotels are managed by entities which are legally independent from Louvre Hotels Group to which they are linked only by a Franchise Agreement. They are therefore alone liable towards the customers for any damage. Louvre Hotels Group and the hotels are covered for their professional liability by an insurance policy with a notoriously solvent insurance company. The client is encouraged to file any claim related to a stay at the earliest opportunity in order to make it easier to process. He/she will have needed to mention any inconvenience during his/her stay in order to limit any potential consequences.


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Consumer Ombudsman

After having referred to our Customer Department, and failing a satisfactory response within a period of sixty (60) days, you can apply to the Mediator of Tourism and Travel via email by using the referral form that can be found on the website www.mtv.travel, or by letter to the following address:

Association de Médiation Tourisme et Voyage (MTV)

17 avenue Carnot

75017 PARIS

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Accomodation off site

Should a hotel not capable of honouring a booking for reasons beyond its control, it shall make its best efforts to reaccommodate you in a nearby hotel of equal or superior standard.

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Protection of your personal date

Please see our legal notice.

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Liability and warranty

The customer acknowledges is aware of the risks linked to use of the internet. Louvre Hotels Group shall make its best efforts to ensure with its suppliers that the site functions correctly but cannot guarantee that the site is exempt of any malfunction or anomaly. Louvre Hotels Group may therefore not be held responsible for damages resulting from use or total/partial impossibility to use the site. In particular its liability may not be engaged in case of non-performance or misuse by a customer, a third Party of in case of force majeure.

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Applicable law

These terms & conditions are subject to French Law. In accordance with article L141-5 of the French Consumer Code, the consumer may choose to have his case heard before a court in the place where the consumer was based at the time when either the contract was concluded or the harmful event occurred, in addition to a territorially competent court under the French Code of Civil Procedure. However, the parties shall make every effort to reach an amicable solution.


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Final dispositions

Should Louvre Hotels Group not invoke one of the sections of the present Terms and Conditions cannot be deemed a waiver of such section. Should one of the sections be declared void, it shall be considered as such and shall not affect the validity of the other sections, unless it is essential and determining. In case of force majeure, including interruption, of means of telecommunication, strikes, the hotel shall be dispensed of its obligations and the undelivered services shall, in case of payment on-line, give rise to reimbursement to the exclusion of any damages. We have offers and solutions for groups, meetings, seminars, sportsmen… For any information please contact 0825 003 003 (Indigo number: €0.15 incl. Vat /mn).

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Best Price Guaranteed Online


Did you find a night's stay at a Premiere Classe hotel cheaper on another site?


Premiere Classe will refund you the difference, subject to the following conditions:


A reservation booked on www.premiereclasse.com guarantees that you will get the lowest available rate online.

This guarantee applies to all Premiere Classe hotels, in France and abroad, which display the icon € on www.premiereclasse.com.

The rates to which the best price guarantee applies must be accessible to the public and be open to reservations. The following are excluded:

Rates reserved for groups/seminars

Rates reserved for companies

Rates reserved for HeLHo Plus and HeLHo Pro loyalty card members

Rates reserved for partners of Premiere Classe

Rates reserved for partners of Louvre Hotels Group

The cheaper offer must be identical to the one used by the customer on www.premiereclasse.com, namely:

In the same hotel (same name and same address)

On the same dates and for the same number of nights

In the same type of room (single, double, triple, quadruple)

For the same number of people

In the same currency

With equivalent conditions of sale

The best rate guarantee applies to accomodations only (room only), and excludes taxes, gratuities, restaurants and other charges.

For the purposes of our loyalty card programs, the number of points credited will be based on the rate paid at check-out by the customer

Once the request is validated, the refund will be made by cheque within thirty business days from the effective date of stay.

Premiere Classe provides customers with an online request form

Customers must complete all the obligatory fields and submit them online within 24 hours of making the reservation and at least 72 hours before scheduled arrival at the hotel. Incomplete requests will not be accepted.

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